INFO
DATE & TIME
WAH in the City takes place on Sunday 9th July 2023, from 12pm till 10:30pm.
LAST ENTRY
Last entry is 5pm.
Address
Silvertown Square, Royal Victoria Dock,
Connaught Bridge, N. Woolwich Road, London,
E16 1UR
Is the venue outdoors?
Yes, the venue is outdoors.
Public transport
You must use Custom House station to arrive at the venue unless you travel by taxi.
Entrance to the event site is via a floating pontoon bridge across the Royal Dock next to Custom House. We’ve had this specially installed for the event and will not appear online or on any maps. You will be directed by our stewards from the exit of Custom House station.
The easiest way to access Silverworks Island is via Custom House Station, which is served by the Elizabeth Line and the DLR. The DLR offers frequent train service routing via Canning Town, Bank and Stratford.
Taxis
Please use our drop-off and pick-up point, located at Dockside Car Park, Dockside Road, London E16 2QT.
A taxi rank will be in operation at the end of the event, along with a dedicated area for private hire vehicles,
including Uber and Bolt.
Cars
There are strictly no parking facilities at the venue.
Ticketing policy
All tickets will be checked and scanned on entry.
Tickets can either be printed or, in the case of
e-tickets, displayed on your mobile.
Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).
If there is a name on your ticket, you must provide a valid photographic ID to match this name.
Any fake, invalid or duplicate tickets will be rejected.
Please ensure that you purchase your ticket(s) from an authorised ticket agent, Skiddle, Kaboodle, RA, See
Tickets.
Ticket queries
Please email your ticket provider.
Safety policy
We look forward to welcoming everyone to Silverworks Island.
We would like to remind all guests, before and during your visit, to play their part in making everyone’s visit a safe and enjoyable experience.
As always, the safety of all our guests is our top priority. We will have a professional security team who conduct thorough searches on all guests prior to entry, along with a medic and welfare facility on site.
Anyone who feels unwell or uncomfortable can contact the venue’s medical and security teams, or any member of staff immediately for assistance without judgement.
Your conduct
Silverworks Island has a zero-tolerance for non-consensual behaviour.
If you are seen to be making someone feel uncomfortable, harassing or assaulting anyone, you will be dealt with accordingly;
– You will be reported to security.
– You may be reported to the Police and they may be called to the venue.
– You will be ejected from the venue.
– You will be banned from entering the venue in the future.
Please be aware that uniformed and plain-clothed security will constantly monitor all spaces both in person and on CCTV throughout the event.
Ask for Angela
At our venue, we do not accept any form of harassment or violence towards any of our community. If you are feeling unsafe please approach a member of staff and Ask for Angela. Our staff will immediately know you need help and will be able to get you out of the situation safely and discreetly.
Lockers
Lockers will be available for hire at the venue.
£7.00 small (30cm x 30cm x 30cm)
£10.00 large (45cm x 30cm x 30cm)
You can fit around 3-4 normal sized jackets in a small locker. You’ll need to pay a £10 refundable deposit on top of this. Because you can access your belongings whenever you like using your own key, it’s advisable to lock your phone and wallet away rather than carrying them in your bag or pocket.
Feeling unwell
If at any time you feel unwell and need assistance, please make yourself known to one of our team located throughout the venue. We will have dedicated welfare and medical teams located on site. We operate an open door policy and you are welcome to seek help at any time without any judgement.
Spiking
The venue has a zero tolerance policy on drink tampering or spiking of any kind.
– All guests are subject to a thorough search when accessing the venue.
– Drink lids are available for free on request from behind the bar.
– Uniformed and plain clothed security are constantly monitoring all spaces both in person and on CCTV.
– Anyone caught spiking will be immediately dealt with by our security team, reported to the police, prosecuted and banned from the venue.
Personal mediaction
If you need to bring any medicine or medical equipment to the event, this will need to be booked and approved with us
in advance of the show. Please email info@dockyardslondon.co.uk with details
Prohibited items
Please note you are NOT permitted to bring into (or use) any of the following items into the venue; illegal
substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; point and shoot cameras; bottles; weapons; ammunition; horns; whistles; drums, megaphones, amplification equipment, klaxons, air horns; fireworks, flares, smoke canisters, explosives, firearms, knives, blades; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes); large bags; hi-visibility tabards or similar; sponsorship, promotional or marketing material; marker pens, spray paint or any other similar items that may be used to mark infrastructure.
We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.
Animals, with the exception of guide dogs, are not permitted in the venue.
Food & drink
You’re not permitted to bring food or drink into the venue.
There will be a delicious range of food and drink options. You can ask for free drinking water from our bars.
Smoking & vaping
Within the designated smoking areas, yes. If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.
Challenge 25
If you are lucky enough to look under the age of 25, you may be asked to show identification to prove your age to be granted entry to the venue for all shows where age restrictions apply.
For further information on the Challenge 25 policy, please visit www.challenge25.org.
Drugs
We look forward to welcoming everyone to Silverworks Island operate a strict zero tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.
Any customer concerned over any part of the search will be discussed individually and the process explained by staff.
The customer can refuse and leave the venue at any point should they not wish to continue with the search.
Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.
We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.
Accessibility
We take the needs of ticket holders who are disabled or have other access requirements very seriously and actively encourage people of all abilities to attend the Event.
If you have any access requirements, please email access@dockyardslondon.co.uk and we’ll get back to you ahead of the event.
If you need any other details or if you have any concerns about any elements of the event, please specify such concerns either at the point of purchase or afterwards in good time before the event via email to
access@dockyardslondon.co.uk